Customer Search Page - Fields

When you first go to the Customer Search page, it contains only the Customer Search section. After you have conducted a search, it also contains the Customer Search Results section. Biller Care sorts the customers in the Customer Search Results section by date, from most recent to least recent. This places accounts in Pending or Active status at the top of the list.

The following tables provide descriptions of the fields on the Customer Search page. To jump directly to a section, click on one of the following links:

Customer Search Section
Customer Search Results Section

Search option	Characters allowed	*Minimum # of characters before wildcard ()**
Customer Account # (customer's biller number)	32	(wildcard not allowed)
Last Name and First Name	32	2
E-mail Address	64	(wildcard not allowed)
Remit Account # (number of the account the customer has with the payee)	32	(wildcard not allowed)
Business Name	40	2
Subscriber ID	32	(wildcard not allowed)

Customer Search Results Section
Field	Description
(Customer Name)	Unlabeled. The name of the customer. This field links to the Customer Detail page. If the customer receives E-bills from the biller, the e-bill symbol appears next to the customer's name.
Account #	The number of the customer's biller, activation, or payee account.
Account Status	The status of the customer�s activation, biller, or payee account. For biller and payee accounts, valid values are �Active,� �Inactive,� and �Changed.� For activation accounts, this field displays �Pending.� Note: If the customer attempted to enroll at a site in CheckFree�s online bill payment network but was unsuccessful, this field is blank.
Business	Indicates whether the customer is a business.
Phone #	For biller and activation accounts: The phone number of the location where services are provided. For payee accounts: The customer's phone number.
Service Address	For biller and activation accounts: The address of the location where services are provided. For payee accounts: The customer's address.