Biller Care Glossary

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biller

The entity that sends electronic bills to and receives payments from consumers for goods or services. Examples include utilities, credit card companies, and cable companies.

A record of a customer's contact with the payee or sponsor organization regarding any bill-payment issue.

case management

The functions of CheckFree Customer e-Care that allow you to create, modify, search for, and view cases.

co-subscriber

A person given access to the bill payment service on behalf of a customer. A customer's CO-subscriber can perform all of the same functions as the customer.

e-bill service activation

A request to begin e-bill service for a customer.

merchant

The entity that sends bills to and receives payments from consumers for goods or services. Examples include utilities, credit card companies, and cable companies.

payee

The person or company that a subscriber is paying. A payee can be either a biller or a merchant.

recurring model

A record containing the details of a repeating payment of a fixed amount made at regular intervals to a designated payee.

sponsor

The entity offering CheckFree's e-commerce services through a user interface. A sponsor may be a bank, credit union, brokerage, Internet portal, or third-party software or solutions vendor.