Before you have performed a search, the Case Search/Results page contains only the Case Search section. After you perform a search, it also contains the Case Search Results section. To jump directly to a section, click one of the following section links:

Case Search
Case Search Results

Search option	Values
Case ID	15 characters, no wildcard
Account Number	15 characters, accepts wildcard
Status	Open, Closed, Forwarded, Info Provided, Initial Resolution, Need Info/Auth, Biller, Payee, Resolved, and Sponsor
Priority	All Priorities, Normal, Urgent
Request Number	The request number of the payment for which you are searching for a case. Note: The request number search only applies to NPC subscribers.
Open From Date	10 characters Format: MM-DD-CCYY
To Date	10 characters Format: MM-DD-CCYY

The following table provides definitions for each field in the Case List.

Field	Description
(Case ID)	Number identifying a case.
Status	Current status of a case.
Opened By	The user who opened the case.
Reason Code	Reason code assigned to the case.
Priority	Current priority of a case (Normal, Urgent).
Open Date	Date case was opened
Account #	Customer's account number with the biller or merchant that you represent.